Privacy Policy

Last updated: February 28, 2026

Zek ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered banking platform accessible through messaging applications such as WhatsApp, Telegram, and iMessage.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, date of birth, and government-issued identification details collected during account registration and identity verification.
• Financial Information: Bank account details, transaction history, wallet balances, and payment information necessary to provide our services.
• Communication Data: Messages and instructions you send through supported messaging platforms in connection with Zek's services.
• Device & Usage Data: IP address, device type, operating system, and interaction logs to maintain service security and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our financial services and platform
• To process transactions and send related notifications
• To verify your identity and comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To detect and prevent fraud, security breaches, and illegal activity
• To improve, personalize, and expand our services
• To communicate with you, including for customer support
• To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors and partners who assist us in operating our platform, including payment processors, identity verification providers, and cloud infrastructure providers.
• Legal Authorities: When required by law, regulation, or valid legal process, or to protect the rights, property, or safety of Zek, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, and as required by applicable laws and regulations, including financial record-keeping requirements.

5. Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data, subject to legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability

To exercise any of these rights, please contact us at support@zek.com.

7. Third-Party Messaging Platforms

Our services operate through third-party messaging platforms (such as WhatsApp, Telegram, and iMessage). Your use of those platforms is subject to their respective privacy policies. We encourage you to review those policies as we are not responsible for the data practices of those platforms.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date and, where appropriate, through our platform or via email. Your continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Zek
Email: support@zek.com